As airlines look to the future of travel, they recognize the need to innovate and enhance their consumer’s digital experience.
DEPT® recently helped a leading international airline navigate a CMS cloud migration to improve agility, scalability, and editorial control. Here’s how we accomplished it and set them up for continued digital transformation.
Finding tech alignment
Like many legacy organizations, this brand faced challenges with its existing CMS infrastructure, which hindered its ability to quickly respond to market and partner demands.
They wanted to launch more products faster–without running into on-prem burdens. And because they are in the transportation industry, they had some challenging requirements, like an uptime of 99.99%, the ability to handle tens of thousands of requests per minute, and elasticity.
We implemented an architecture solution to achieve its goals and give them complete control over their digital future.
A modern CMS solution
Recognizing the need for a cloud-based CMS solution, we helped re-architect a future-ready system that provides scalability and stability.
We helped migrate our client’s on-prem implementation to AWS cloud infrastructure and products, leveraging RWS Tridion. Rather than depend on a CMS to guarantee bandwidth, we used AWS. We designed the solution with redundancy and scalability at the forefront, including cloud solutions, caching, recovery, and horizontal scaling.
Because content must be consistent across all channels, we developed a headless solution that allows multiple content sources to deliver content to channels, sites, and locations.
Powering a digital transformation
The results we achieved through this cloud migration solution were pretty remarkable.
The most notable result was a 50% reduction in response times, which lowered the infrastructure burden on the teams and saved on operational costs. These savings allowed them to revisit performance and content updates that had been de-prioritized. For example, they could now enact real-time content updates across the entire ecosystem.
We also saw a 99.999 SLA for content delivery uptime, which is well above and beyond what a CMS vendor could provide.
And as more resources are saved, they can focus on developing additional products and services for its customers.
99.999
SLA
50%
reduction in response times
Embedded partnership
Beyond technical achievements, our teams worked closely to streamline internal processes. We initiated cross-team collaboration between engineering, content, marketing, and business teams, ensuring clarity of requirements and acceptance criteria. This shift in approach is helping this organization make strategic decisions that align with team objectives.
Now that they have a future-ready technical foundation, they can pivot, innovate, and quickly evolve alongside their customers.
