Travel is special. It connects us with others, allows us to explore, and opens us up to new experiences and memories. But there’s a challenge: The very soul of travel is threatened by its commoditization.
We help travel brands—from destinations to airlines to accommodations to online booking platforms—create exceptional digital experiences that stand out and elevate customers’ joy of traveling.
Imagine a journey that’s smarter & more seamless
Travelers are overwhelmed by the many websites, apps, advertisements, and channels they must navigate to find, consider, book, and enjoy a trip. And businesses only get to know a piece of a traveler’s plan and struggle to stand out. The key is consistency: Customers want a smooth and logical experience across both digital and in-person touchpoints for every stage of travel.
We see how global travel is evolving. We understand that every traveler and every journey is different. From those who use social media, influencers, and content creators to decide what and where to book, to those who want reliability and flexibility and rely on personal recommendations. Whether a beach holiday or business trip, every journey should be great experience from search to booking and beyond.
Our mission is to help travel brands deliver unbeatable experiences—no matter where their customers are on their journey—so that re-booking becomes a no-brainer.
Our expertise
Our travel-focused specialists help you create experiences that grow sales, increase loyalty, and ensure retention.
ALL SERVICES
Standout media strategies
We make sure travel providers are noticed in the noisy world of media. By using our creative powers, the right media mix, creative automation, and data & AI skills, we ensure your brand is more than just another option online.
Seamless travel technologies
We ensure seamless user journeys and stand-out digital experiences by teaming up with the best technology platforms. Together, we build and improve websites and apps that are tailored, localized, and personalized for every user.
Optimized booking solutions
We create intuitive booking experiences powered by the best tech platforms, fueled by data and AI, and designed with UX/UI that makes booking simple. By making every booking personal, we can help to grow your sales, and build loyalty and retention.
Personalized journeys at scale
To personalize at scale, you’ve got to know your customer. With DEPT®’s data-fueled creative content, we strategize around your user’s journey, test, iterate, and automate. We believe in blending personalization with creative at scale.
IMMERSIVE EXPERIENCES
We bring travel brands and destinations to life with one-of-a-kind immersive experiences that inspire, engage, and delight users with 3D worlds, powered by cutting-edge technologies.
SkyTeam
Changing travel perspectives around the world
Expedia
Custom data platforms to scale paid search
Sunweb
A one-way trip toward digital maturity
Aruba.com
Boosting tourism with an award-winning organic search strategy
Transavia
A new visual identity for Transavia
Edelweiss Air
Take off to the cloud: website migration to Adobe Experience Manager
Our clients
We work with many of the world’s most iconic and trusted travel brands to help them continuously innovate and deliver memorable, immersive customer experiences.
Schiphol Airport
Leveraging influencers to speed up airport security lines
The Hoxton
UX/UI for a multi-location hotel brand
Trainline
A rallying cry to use railways
Gleneagles
Redesigning a website from bounce to bookings
MySwitzerland
Falling in love with Switzerland digitally
Audley Travel
Elevating the customer experience with Marketing Cloud Personalization.
ITA Group
Building an automated group travel app
Andermatt Swiss Alps
Building an immersive digital experience for an alpine destination
A holistic approach to travel
The customer journey in the travel industry is unlike any other. From booking to baggage claim to basking on the beach, we take an end-to-end approach to ensure every customer’s trip is an experience worth daydreaming about.
Our expertise across the travel industry encapsulates the categories that interact with travelers most:
- Airlines seek competitive fares and best-of-class booking and service journeys. We build robust, future-ready technical solutions and frictionless experiences.
- Hotels strive for excellent service and memorable experiences. We help hotels to craft memorable experiences across the full customer lifecycle with inspiring creative campaigns and slick booking platforms.
- Car rentals need to navigate the integration of digital bookings with real-world challenges. We streamline the complexity for car rental firms by integrating requirements, such as insurance and damage policies, into the digital booking process.
- Online travel agencies bridge travelers with destinations. We design and build standout interfaces for travel agencies to link travelers with their dream destinations
- Real time travel services require smart advertising to connect local services with travelers. We use our data and AI skills to help brands be heard in-the-moment amidst the noise of fragmented touchpoints and a competitive landscape.
- Destinations aim to attract travelers with innovative marketing. We help cities and countries attract travelers with captivating digital experiences that showcase the uniqueness of their culture.
- Travel gear retailers use the concept of travel to sell complementary offerings, like swimwear, and luggage. We leverage our integrated campaign experience to deliver personalized messaging at exactly the right time.
We’re not just about making travel possible; we’re about making it simple and meaningful.
We strive to reclaim the soul of every journey, ensuring travelers don’t just reach their destinations, but that every step of the way is an unforgettable experience.
Drop us a line
Ready to take your travel technology and marketing to the next level? Get in touch today to discuss how DEPT® can help you achieve your goals.
