Global Client Lead

DIGITAL MARKETING AT DEPT®

• A group of analytical and performance driven colleagues that will feel like friends in no-time;
• Good vibes: we’re trusting and believe in creative freedom and autonomy;
• If you grow, we grow. That’s why we’ll cheer you on [and support you] with personal coaching, a development plan and budget;
• Projects that work for you as well as the other way around. From short and snappy to more in-depth: whatever fits your ambition;
• Clients that will make you feel like a proud ambassador, like Canva, Just Eat Takeaway and Netflix;
• Best of both worlds: the pros of an international leading agency with the energy of your next door agency.

JOB PURPOSE

The Global Account Lead is responsible for managing and nurturing the relationship with one of DEPT® key global clients. The role involves understanding the client’s business objectives, delivering strategic marketing solutions, and overseeing the execution of campaigns across multiple regions.

You will be seen as the client lead, ensuring seamless collaboration, effective communication, and the delivery of measurable results. The ideal candidate is both a strategic thinker and hands-on leader who thrives in a fast-paced, dynamic environment.

KEY RESPONSIBILITIES

• Serve as the primary point of contact for key global clients, fostering long-term partnerships.
• Full understanding of DEPT® offering – knowing how our capabilities solve client problems in other domains and has the ability to coach (mentorship) 
• Build and maintain strong, trust-based relationships with senior client stakeholders.
• Provide ongoing strategic counsel to clients, identifying new opportunities and areas for growth.
• Lead annual planning and strategy sessions with clients, ensuring alignment with their business and marketing objectives.
• Identify opportunities for cross-sell and upsell of agency services to drive account growth.
• Manage the account P&L, ensuring revenue targets and profitability goals are met.
• Monitor project budgets, scope, and timelines, ensuring all work is delivered within agreed-upon parameters.
• Negotiate contracts, retainers, and fees with clients to ensure profitable engagements.

WHAT WE ARE LOOKING FOR

• 8+ years of experience in account management or client services within a marketing or advertising agency, with a focus on global or multi-regional accounts
• Proven track record of managing large-scale marketing campaigns across diverse markets
• The architect – bringing every pieces together 
• Has industry expertise – understands competitive context (vendor, audience, cross market pollination
• Strong understanding of global marketing, branding, and digital strategies
• You have a passion for digital marketing, know how to convince others with your sales talent, and have the ability to give clients the best possible advice
• Excellent communication, negotiation, and presentation skills
• Strategic thinker with the ability to translate client goals into actionable marketing plans.
• Strong leadership and team management abilities
• Financial acumen with experience managing account budgets and profitability.
• Familiarity with a variety of marketing disciplines, including digital, social media, creative, and media planning

WE OFFER

• The choice to work where you are most productive: whether that is in one of our offices, or abroad for 13 weeks a year. Rather work from home? No problem! We’ll provide you with the best of class materials, such as a high-quality laptop, monitor, work phone and the necessary furniture.
• Everything to focus on your health: from free bootcamp to yoga lessons, mindfulness sessions, mental health services, serious discounts on sport memberships, healthy lunches at the office, and above all: a safe work environment.
• Great fringe benefits; use of OV-bikes, an NS Business Card and many other goodies.
• You can discover even more employee benefits here.
• A reputation for doing good. DEPT® has been named a Great Place To Work in 2023 – in the Netherlands and has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
• Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
• Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities.

WHO ARE WE? 

We are pioneers at heart. What does that mean? We are always looking forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating. 

Our culture is big enough to cope and small enough to care. Meaning, that with people across 30+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients problems, no matter where you are in the world.

DIVERSITY, EQUITY & INCLUSION 

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.