“The biggest shift of the past two years has been the rise of consumerism. People wanted [from healthcare] what they were getting out of retail experiences.”
– Natalie Schibel, Senior Analyst, Forrester

To complete its digital transformation successfully, healthcare must embrace technology like the retail and commerce industry did during the pandemic. This will enable a consumer-first experience and improve speed and productivity at every level.

In this longread, we discuss this and more, including:

1. The significance of the growth of retail clinics and at-home healthcare
2. The need for digital transformation in hospitals
3. The impact of digital on medical research
4. A new (digital) road to a healthier future

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