DEPT® Commerce Week 2023

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Our flagship commerce event is back and, this time, it’s bigger and better than ever. 

Register now to hear from industry-leading experts and immerse yourself in discussions covering the latest industry developments, including… 

KEYNOTE
Retail revamp revolution redefined 
From multi-dimensional shopping to the democratisation of white glove service, disruption of the retail industry is indisputable with technology blurring the lines between digital and physical shopping at a faster pace than ever. But while some brands are taking action, others are simply looking to the future and risk being left behind. Retail analyst and author Natalie Berg will share the consumer trends and behaviours driving the retail industry as it transforms for the digital era.

PANEL
‘Phygital’ commerce: probing myth and reality
With in-store sales struggling, and creating more meaningful connections
with customers increasing in priority, we’ve known for some time that physical and digital shopping cannot be siloed. As a solution, ‘phygital’ (blending the best of online and offline shopping to connect and optimise experiences) quickly became the buzzword du jour within the commerce industry, but how are brands delivering on it? Where can they take inspiration? And what should they ignore? Our expert panel will explore just that.

KEYNOTE
The future of AI-powered commerce
Humans are multidimensional, and consumers want a shopping experience that can adapt to nuance. What if we could speak to people like the best sales associate they’ve ever come across? Thanks to AI, we can. We are finally in a moment where commerce experiences can match the dynamism of the user who is visiting. VP of Emerging Technology, Isabel Perry, will explore how technology can create truly dynamic, contextual and unique customer experiences, transforming content, data, search and merchandising approaches, to serve customers better than ever before.


Don’t miss out on your chance to prepare for what’s next in commerce. 

This event is part of the global DEPT® Commerce Week – hosted in five major cities across the world. You can participate daily in different commerce topics from anywhere in the world via livestream. Check out this event page for the complete overview and register for additional talks.

Click here to access the event
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