Embracing the human touch in the age of AI

We’re all connected by a desire to innovate and break new ground, to live on the edge of emerging technology and make our mark on new media platforms. 

That was the basis for our Prepare to Pioneer event on May 2, where we welcomed experts from some of the world’s most impressive brands to talk all things AI, TikTok, and the next wave of marketing innovation. 

Stream the full program yourself to hear the panel of digital leaders speak on the future of digital experiences. Or read on for our top three takeaways from our Unlocking Growth discussion, featuring Jotham Ndugga-Kabuye, Senior Director, Head of Global Social Media at Twitch and Maggie Lower, former CMO at Hootsuite.

AI, machine learning, and, of course, ChatGPT: For marketers these technologies are more prevalent than ever and brands quickly need to make a decision.

Will they embrace or resist the emerging tech in creating their own digital experiences? 

“I would say this even if it weren’t AI or automation,” Lower said, “As marketers, whenever there is an emergent trend, spend some time understanding it. I don’t think you can resist it unless you actually know what you’re resisting. I like to be an informed imposter.”

Leaning into ChatGPT specifically, Lower emphasized the importance of being familiar with the tool, regardless of whether you plan to integrate it into your marketing operations. Not only is it increasingly critical to know how to use it and the applications in which it could be most beneficial, but the more you understand ChatGPT, the better you can spot its limitations — and speak to the value of human-driven creativity. 

“The more you play around with ChatGPT, the more you’re going to be able to find these cues that signal to you it’s not a human speaking,” Lower said. “Once you start to figure that out, then it’s going to inform your own personal value proposition.”

As a leader in social media and an expert developing campaigns that elicit emotions and spark human connections, Ndugga-Kabuye knows what it takes to make an impact through digital channels. And it all boils down to the sauce … but what is the sauce, exactly? That’s his way of thinking about the perspectives, creativity, and innovation that only come from brands who value the ideas and experiences of real people.

“I can give you the recipe all you want, but at the end of the day, I know how to put it together and I know how it’s supposed to feel,” Ndugga-Kabuye said. “AI is not going to be able to tell you that. AI isn’t going to be able to tell you why somebody feels the way they do — that’s what humans are for.”

To Ndugga-Kabuye, the difference between brands that succeed and those that don’t in this emerging AI environment will be rooted in their ability to form person-to-person connections via digital marketing. And in a world where people give approximately 2.5 seconds of attention to an ad, Lower agreed it’s going to take more than an algorithm to generate content that makes an impact in such a short timespan. 

“I think about how you would build an algorithm for AI — it’s going to be informed by solving for a discrete problem set, versus a human that’s informed by all the different experiences that make up the tapestry of your life,” Lower said. “My best advice is to go out into the world and have as many interesting and unique experiences with the world and humanity as you can and you’re always going to beat the algorithm and have a more interesting take.”